Damage Management Policy
General guidance for reporting vehicle damage during a rental.
At pickup
Inspect the vehicle with the rental representative and make sure existing marks or damage are recorded in the rental paperwork.
During the rental
Use the vehicle responsibly and follow the rental agreement. If damage, theft or an accident occurs, prioritize safety and contact emergency services where needed.
Notify the provider
Report incidents to the rental provider as soon as possible and follow its instructions. Keep photographs, incident numbers and relevant documents.
Assessment and charges
The rental provider determines its damage assessment process and any applicable charges under the rental agreement. Ask for an itemized explanation if charges are raised.
Website role
This website does not inspect vehicles or determine liability for damage. The rental provider's agreement and applicable law govern.